Refund policy
Return & Exchange Policy – Nice Time Glass
At Nice Time Glass, each piece is carefully handmade with love and intention in Asheville, NC. Due to the nature of our process, all sales are final, and we do not accept returns or offer refunds.
Exchanges & Store Credit
We want you to love your glass as much as we do! If there is an issue with your order or you’re not completely satisfied, we are happy to offer:
- Exchanges: Items may be exchanged for a similar piece of equal value within 14 days of delivery.
- Store Credit: If an exchange isn’t the right fit, we’re happy to issue store credit for future purchases.
Eligibility for Exchange or Store Credit
- Items must be unused, in their original condition, and carefully repackaged for return.
- Customers are responsible for return shipping costs unless the item arrived damaged or defective.
Damaged or Incorrect Items
If your item arrives damaged or if there’s an error with your order, please contact us within 7 days of delivery at [insert email] with photos of the item and packaging. We’ll work quickly to make it right!
Thank you for supporting handmade glass and for choosing to have a Nice Time with us!